Find the resources and product guidance you need to be successful and maximize the use of your Epicor solutions.
Register now to streamline your Epicor experience with a single sign-on solution, simplifying access across your Epicor portals.
Our support resources ensure that you can use Epicor solutions more effectively and find answers quickly. This includes:
Stay informed of system status updates and service issues 24/7.
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A: Once you're logged into EpicCare, you can find support, billing, and contacts for your products. Your plan may include unlimited online, chat and/or phone problem resolution support.
If you have already completed the steps above or are still having trouble accessing EpicCare, chat with an Account Manager or email us at customercare@epicor.com
A: You can find product documentation on EpicWeb. That is the portal for product documentation and downloads. You can access EpicWeb here - Home (epicor.com).
A: Login to EpicWeb for the latest software updates, fixes, enhancements, and upgrades.
A: If you have an Epicor product and an active service plan, we support your product. See a full list of products here.
A: You can retrieve your account number by navigating to EpicCare - New EpicCare Home - EpicCare (epicor.com) and clicking on "Find My Account." Or Request your account number from the EpicCare log-in page under “Request My Account Number.” If you have an approved email address, you will receive an email with your account number.
A: On EpicCare or on EpicWeb, you can setup your single sign-on simply by clicking on "Log In With Epicor Identity." If you are having trouble or need further instruction, here is a link to an instructions page - Knowledge Page - EpicCare (epicor.com).
A: Watch these videos for a detailed walkthrough of requesting a new customer account or service plan. If you need assistance, contact your account manager.
Tutorial: Request a User Account Get a step-by-step walk-through to help you complete your new user registration and request an account. You can register here.